FAQs

Mark Littler Ltd are please to introduce to you the first specialist, online whisky brokerage; bridging the gap between buyers and sellers. Please see below for our list as most Frequently Asked Questions or if your question isn’t answered send us an email to [email protected]

Buying from us

What payment methods do you accept?
Do you accept offers on the bottles?

If you would like to contact us directly to make an offer other than the ‘Buy it now’ price listed on the shop page then please email [email protected].

Offers will be put to the bottle’s owner and we will contact you with their response.

Normally, an offer will be accepted or declined within 24 hours of said offer being submitted in office hours (Monday-Friday 8.30am to 5.00pm).

Offers received outside of office hours may be slightly longer.

Shipping

Do you ship worldwide?
How much does shipping cost?

UK

Free shipping within the UK

Europe

Due to current issues shipping to Europe we have temporarily suspended European shipments. If you are based in Europe and want to buy a bottle please contact us directly to discuss options.

We offer international postage to the following regions in Europe:

Band A: From £14.00

Republic of Ireland

Band B: From £14.50

Belgium, France, Germany, Luxembourg, Netherlands.

Band C: From £15.50

Austria, Denmark, Switzerland.

Band D: From £17.75

Czech Republic, Italy, Slovakia, Spain.

Band E: From £30.00

Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden.

Band F: From £46.00

Bosnia, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia.

America: From £45

We can ship to the following states in America:

Alaska (anchorage only), California, Connecticut, Delaware, District of Columbia, Florida, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Wyoming.

Please contact [email protected] for a price

Rest of world:

Please contact [email protected] for a price
How long does shipping take?

Once an offer has been accepted and payment received your whisky will shipped the same day if in office hours (Monday – Friday 8.30am to 5.oopm).

If payment is received out of office hours then the bottle(s) will be shipped the next working day.

Orders shipped to the UK will be sent 24 hour delivery. Delivery times worldwide will vary depending on the shipping destination. Please contact us for specific timings for your required shipping address.

Refunds & Returns

Can I return a bottle?
Yes, returns must be made within 14 days of receiving your item.

If you intend to return an item please contact us immediately by emailing [email protected] and state:
- Why you are returning the item.
- Where you are based.
- What packaging/shipping/insurance you will have in place or if you would like us to arrange this (see below for costs).
Items must be returned in the same condition in which they were received.
How do I return an bottle?
Returns must be made within 14 days of receiving your item.

If you intend to return an item please contact us immediately by emailing [email protected] and state:
- Why you are returning the item.
- Where you are based.
- What packaging/shipping/insurance you will have in place or if you would like us to arrange this (see below for costs).
Items must be returned in the same condition in which they were received.

If you choose to arrange to return an item yourself you must ensure your packaging is suitable. Ideally this should be equal to or in excess of the standard of packaging used in the original shipping. You are responsible for insurance of the bottle when shipping it back to us, proof of postage must be obtained.

Fully insured, UK return shipping and suitable packaging can be arranged for £15. For international returns please contact us for a quote.

Once the item is received the item will be fully inspected by our experts and any discrepancies will result in the item being returned to you (at your cost) and the refund being denied.

Once the item’s condition has been verified, refunds will be sent via BACS to the account from which we received original payment. Other accounts cannot be credited.

Mega menu – Buy

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Mega menu – Sell

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Mega menu – Learn

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Mega menu – Probate

Mega menu – icon

Mega menu – Buy

Mega menu – icon

Mega menu – Sell

Mega menu – icon

Mega menu – Learn

Mega menu – icon

Mega menu – Probate

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FAQs

Buying from us

Shipping

UK

Europe

America: From £45

Rest of world:

Refunds & Returns