Returns
Returns must be made within 14 days of receiving your item.
If you intend to return an item please contact us immediately by emailing [email protected] and state:
- Why you are returning the item.
- Where you are based.
- What packaging/shipping/insurance you will have in place or if you would like us to arrange this (see below for costs).
Items must be returned in the same condition in which they were received.
If you choose to arrange to return an item yourself you must ensure your packaging is suitable. Ideally this should be equal to or in excess of the standard of packaging used in the original shipping. You are responsible for insurance of the bottle when shipping it back to us, proof of postage must be obtained.
Fully insured, UK return shipping and suitable packaging can be arranged for £15. For international returns please contact us for a quote.
Once the item is received the item will be fully inspected by our experts and any discrepancies will result in the item being returned to you (at your cost) and the refund being denied.
Once the item’s condition has been verified, refunds will be sent via BACS to the account from which we received original payment. Other accounts cannot be credited.
